Dear ????? ?????????,
Thank you for contacting AT&T Customer Care about unlocking your iPhone
with the IMEI ending in 0304. My name is Valrie Price, and I am happy to
help you with your inquiry.
As mentioned in our previous responses to you, unfortunately, non-AT&T
Customers are not eligible to have their iPhone unlocked through AT&T. I
am sorry.
AT&T will unlock an iPhone under the following circumstances: the person
requesting the unlock code must be a current AT&T customer or a former
AT&T customer who can provide the phone number or account number on
which the device was used.
The iPhone was designed for use on AT&T?s network and the following
Eligibility Requirements must also be met:
-All contract obligations, including any term commitment, associated
with the device to be unlocked have been fully satisfied
-The iPhone has not been reported lost or stolen.
Also, current customer accounts must be in good standing with no
past-due amount or unpaid balance and have been active for at least
sixty (60) days. Former customer accounts may be eligible for unlocking
as long as they owe AT&T no Early Termination Fee or other unpaid
balance.
AT&T will unlock an iPhone for an active and deployed member of the
military who is a current AT&T customer in good standing and is able to
provide AT&T with deployment verification; and a person who purchased
the iPhone from an authorized location at the 'no commitment' price and
can provide proof of purchase.
AT&T reserves the right to deny any unlock request that it concludes
would result in an abuse of this policy or is part of an effort to
defraud AT&T or its customers. AT&T further reserves the right to alter
this unlocking policy at its discretion without advance notice.
For questions regarding AT&T?s wireless service and iPhone, please
contact AT&T Customer Care at (800) 331-0500. If you have questions
while outside the U.S., contact AT&T by calling +1-916-843-4685.
If you are a current AT&T customer, please log into your online account
and send your email through the contact us link. This will ensure your
account is correctly verified.
We thank you for your continued business. Thank you for contacting AT&T
Mobility.
?????, I hope that the information provided has been helpful and has
resolved all of your questions. Should you have additional concerns or
questions about this issue please reply to this email.
Sincerely,
Valrie Price
AT&T
Online Customer Care Professional
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