Dear Sergey Boronciuk:
Thank you for taking the time to e-mail AT&T regarding your wireless device. I understand that you would like to unlock your iPhone. I apologize for any frustration you may have experienced with your request. My name is Benjamin Marshall and I am happy to assist you.
Unfortunately, non-AT&T customers are not eligible to have their IPhone unlocked through AT&T. AT&T will unlock an IPhone under the following circumstances: · The person requesting the unlock is a current AT&T customer or a former AT&T customer who can provide the phone number or account number for the account ·
The IPhone was designed for use on AT&T’s network; all contract obligations, including any term commitment, associated with the device to be unlocked have been fully satisfied. ·
The IPhone has not been reported lost or stolen.
Also, current customer accounts must be in good standing with no past-due amount or unpaid balance and has been active for at least sixty (60) days. Former customer account may be eligible for unlocking so long as you do not owe AT&T no Early Termination Fee or other unpaid balance.
AT&T will unlock an IPhone for an active and deployed member of the military who is a current AT&T customer in good standing and is able to provide AT&T with deployment verification; and a person who purchased the IPhone from an authorized location at the 'no commitment' price and can provide proof of purchase.
AT&T reserves the right to deny any unlock request that it concludes would result in an abuse of this policy or is part of an effort to defraud AT&T or its customers. AT&T further reserves the right to alter this unlocking policy at its discretion without advance notice.
If you are a current or former AT&T customer, please respond to this e-mail providing your phone number or account number for the account. Once this information has been verified a device unlock case will be submitted.
Once the case is resolved, we will be attempting to contact you by email on or before the close of the next business day Monday through Friday. This would be 9 p.m. Eastern Time, 8 p.m. Central Time, 7 p.m. Mountain Time, or 6 p.m. Pacific Time. We want to ensure that we provide you with total resolution for your concerns. Thank you for your patience. Sergey Boronciuk, I hope that the information provided has been helpful and has resolved all of your questions. Should you have additional concerns or questions about this issue please reply to this email. If you need to contact us again regarding a new issue please send us another e-mail. Again, my name is Benjamin Marshall, and I thank you for your patronage.
Sincerely, Benjamin Marshall
AT&T Online Customer Care Professional
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